25 June 2009 • 11:23 am

The Facilitator’s Toolkit: Capturing the Change Agenda

After the initial challenge of change programs (getting leaders to agree on the need for change), the next challenge is to gain consensus on the change agenda. Organizations familiar with balanced scorecard (BSC) know that the BSC strategy mapping process is a powerful tool for visualizing strategy and gaining consensus. But the strategy map is not always the right tool for the job.