Leaders seeking performance improvement are often unrealistic about the capacity for change in their organization. Each change initiative is undertaken with urgency. Tangible results are elusive. Patience runs thin. Good intentions are thwarted by impatience.

Members of their organization know the tune, and are tired of the dance. Why change, when last year’s initiatives have been abandoned? Apathy and cynicism are widespread. Leaders are seen as lacking the determination and the patience to stay with a good program long enough to see results.